Travel agencies use new technologies intensively, both for their management and for the relationship with their customers. Having the latest solutions and being aware of new technologies is an added value. The travel agency industry was a pioneer in integrating technology into its daily operations in the late 1970s.
New technologies in travel agencies
Since then, advances in new technologies and the rise of the Internet have rendered the traditionally used administration systems obsolete, triggering a transformation of business processes to a model that allows for the use and operation of new technological systems, such as smartphones. With the integration of new technology solutions, travel agencies have moved towards administration automation and process optimization. The agency’s mastery of these new technologies is an important factor to evaluate. Management systems that meet customer needs.
Evolution of travel agencies
Traditional and corporate travel agencies work with in-house management systems that facilitate travel management and booking. Platforms are common, but at the level of business travel agencies, some administration systems are insufficient and seek to innovate and adapt new technologies to the market demand with applications to cover all the needs that the company may have. From technologies to manage travel expenses and ensure compliance with corporate travel policies to the creation of online travel locators around the world, specialized agencies must offer a wide range of technological possibilities tailored to the customer while saving the company money by managing all procedures online and automating processes.
Modern booking methods
In addition to taking advantage of all the existing technological innovations, it is considered that the main needs of businesses and employees on the go today revolve around mobility. The demand for mobile applications is the most common among companies so that the worker can manage from his smartphone or tablet, anywhere in the world, at any time, everything related to travel, quickly, easily and safely.